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Technical Bulletins

Sidexis 4 Print Preview Issue

8/18/2026:
Microsoft released a series of .NET Framework updates on August 11, 2026, that may affect the Print Preview functionality in Sidexis 4. When installing one of the applicable updates, Sidexis 4 will be unable to generate a Print Preview when attempting to print.

  • Download - Sidexis 4 Print Preview Issue – Issue and Resolution

Schick Intraoral Sensor System Update

3/13/2026:
Please see the following update regarding product improvement efforts for the
Schick Intraoral Sensor System (USB 3.0 with Grey Cable).

  • Download - Schick Intraoral Sensor System Update - Feb 2026

 

Sidexis and IOSS Issues after Windows Updates

10/16/2025:
The recent Windows Update KB5066835 has been found to cause issues with imaging software that affects Schick sensors, Sidexis, and extraoral imaging products. A technical bulletin has been issued outlining the steps to resolve this issue.

  • Download - Windows Update KB5066835 – Issue and Resolution

LRCU - Windows 11 Upgrade

8/22/2025:
Instructions for Upgrading Lenovo Branded RCU Workstations to Windows 11.
(For U.S. Customers Only)

This document provides instructions for upgrading Lenovo RCU workstations to Windows 11 and includes information on security support for those running Windows 10 Enterprise.

  • Download - LRCU - Windows 11 Upgrade Guide. 

Sidexis 4 Freezing After Outlook Update

2/05/2025:
Microsoft released a Microsoft Outlook update (KB5002574) on April 2nd, 2024, that causes Sidexis 4 to freeze after launch if Outlook is installed with no email account configured.

Update: A similar update is now causing the same issue. The bulletin has been updated with alternative solutions.

  • Download - Outlook Update issue documentation with resolution. 

DSIO - IOSS v3.2 Integration Partners & Process

4/8/2026:
With support for legacy Schick drivers coming to an end, the path forward is integration with Sidexis 4.4 or IOSS (Intraoral Sensor Software) compatible partners. Please review the discontinuation letter and the current list of partners utilizing DSIO Integration. 

  • Download - Discontinuation Letter & Integration Partners List (Updated 2/19/26)
  • Download - DSIO 3rd Party Integration Process Overview (Updated 4/8/26)

   

                                                                                     

Support for Schick Driver v5.16, Schick AE Interface driver and CDR Intraoral TWAIN ended on December 31st, 2024.
Please transition to the IOSS v3.2 driver for continued support.

Schick USB 3.0 Interface Firmware v1.5.140 Update

9/3/2024:
This is a required update for the Schick USB 3.0 Interface for users of 3rd party Imaging software that do not use Sidexis 4.4 with the IOSS v3.2 software. 

                                                                                         Supported: Schick 33 and Schick AE with the USB 3.0 Interface.

Discontinuation of CDR DICOM & Related Products

6/27/2024:
Support for Schick CDR DICOM software ended on October 1st, 2021.

Existing support for related drivers and products will end December 31st, 2024. 

In continued efforts to offer an optimal customer experience with all Dentsply Sirona product and services, we recommend using Sidexis 4 v4.4.

  • Download - Discontinuation letter for CDR DICOM and related products.
  • Download - Sidexis 4 Upgrade Path for CDR DICOM Customers
  • Download - Technician instructions for transitioning from CDR DICOM to Sidexis 4 v4.4. 


Please visit the Imaging Site Survey for Sidexis 4 System Requirements and Compatibility. 

Schick 33 - 12th Gen CPU & Core Isolation Issues

2/16/2023:
A known issue with 12th generation Intel Processors causes issues with capturing images using Schick sensors.