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English (United States) User Section Imaging Technical Bulletins

Sidexis 4 Freezing After Outlook Update

04/10/2024:
Microsoft released a Microsoft Outlook update (KB5002574) on April 2nd, 2024, that causes Sidexis 4 to freeze after launch if Outlook is installed with no email account configured.

  • Download - Outlook Update issue documentation with resolution. 

Discontinuation of CDR DICOM Software

3/08/2024:
Support for Schick CDR DICOM software ended on October 1st, 2021.

In continued efforts to offer an optimal customer experience with all Dentsply Sirona product and services, we recommend using Sidexis 4 v4.4.

  • Download - Sidexis 4 Upgrade Path for CDR DICOM Customers
  • Download - Technician instructions for transitioning from CDR DICOM to Sidexis 4 v4.4. 


Please visit the Imaging Site Survey for Sidexis 4 System Requirements and Compatibility. 

Schick 3.0 USB Interface Firmware v1.5 Update

9/13/2023:
This is a required update for the Schick 3.0 USB Interface for users of 3rd party Imaging software that do not use Sidexis 4 with the IOSS v3 software. 

                                                                                         Supported: Schick 33 and Schick AE with the 3.0 USB Interface.

Schick 33 - 12th Gen CPU & Core Isolation Issues

2/16/2023:
A known issue with 12th generation Intel Processors causes issues with capturing images using Schick sensors. 

  • Download - Schick - 12th Generation CPU Documentation
  • Download - Schick - Core Isolation Issue DocumentationÂ