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English (United States) User Section Imaging Technical Bulletins

Sidexis 4 Freezing After Outlook Update

2/05/2025:
Microsoft released a Microsoft Outlook update (KB5002574) on April 2nd, 2024, that causes Sidexis 4 to freeze after launch if Outlook is installed with no email account configured.

Update: A similar update is now causing the same issue. The bulletin has been updated with alternative solutions.

  • Download - Outlook Update issue documentation with resolution. 

DSIO - IOSS v3.2 Integration Partners & Process

1/17/2025:
With support for legacy Schick drivers coming to an end, the path forward is integration with Sidexis 4.4 or IOSS (Intraoral Sensor Software) compatible partners. Please review the discontinuation letter and the current list of partners utilizing DSIO Integration.

Additionally, documentation is available for prospective partners on integrating DSIO into their software.

  • Download - Discontinuation Letter and Current Integration Partner List
  • Download - DSIO 3rd Party Integration Process Overview

                                                                                         

Support for Schick Driver v5.16, Schick AE Interface driver and CDR Intraoral TWAIN ended on December 31st, 2024.
Please transition to the IOSS v3.2 driver for continued support.

Schick USB 3.0 Interface Firmware v1.5.140 Update

9/3/2024:
This is a required update for the Schick USB 3.0 Interface for users of 3rd party Imaging software that do not use Sidexis 4.4 with the IOSS v3.2 software. 

  • Download - Schick USB 3.0 Interface Firmware v1.5.140
  • Download - Documentation

                                                                                         Supported: Schick 33 and Schick AE with the USB 3.0 Interface.

Discontinuation of CDR DICOM & Related Products

6/27/2024:
Support for Schick CDR DICOM software ended on October 1st, 2021.

Existing support for related drivers and products will end December 31st, 2024. 

In continued efforts to offer an optimal customer experience with all Dentsply Sirona product and services, we recommend using Sidexis 4 v4.4.

  • Download - Discontinuation letter for CDR DICOM and related products.
  • Download - Sidexis 4 Upgrade Path for CDR DICOM Customers
  • Download - Technician instructions for transitioning from CDR DICOM to Sidexis 4 v4.4. 


Please visit the Imaging Site Survey for Sidexis 4 System Requirements and Compatibility. 

Schick 33 - 12th Gen CPU & Core Isolation Issues

2/16/2023:
A known issue with 12th generation Intel Processors causes issues with capturing images using Schick sensors.