9/9/2026:
Due to a recent Windows 11 security update, Orthophos S & SL systems using Sidexis 4.4 may display an error during image capture. The update removes WMIC, a component required by the acquisition server software. A software patch is required to remove this dependency.
8/18/2026:
Microsoft released a series of .NET Framework updates on August 11, 2026, that may affect the Print Preview functionality in Sidexis 4. When installing one of the applicable updates, Sidexis 4 will be unable to generate a Print Preview when attempting to print.
3/13/2026:
Please see the following update regarding product improvement efforts for the
Schick Intraoral Sensor System (USB 3.0 with Grey Cable).
10/16/2025:
The recent Windows Update KB5066835 has been found to cause issues with imaging software that affects Schick sensors, Sidexis, and extraoral imaging products. A technical bulletin has been issued outlining the steps to resolve this issue.
8/22/2025:
Instructions for Upgrading Lenovo Branded RCU Workstations to Windows 11.
(For U.S. Customers Only)
This document provides instructions for upgrading Lenovo RCU workstations to Windows 11 and includes information on security support for those running Windows 10 Enterprise.
2/05/2025:
Microsoft released a Microsoft Outlook update (KB5002574) on April 2nd, 2024, that causes Sidexis 4 to freeze after launch if Outlook is installed with no email account configured.
Update: A similar update is now causing the same issue. The bulletin has been updated with alternative solutions.
4/8/2026:
With support for legacy Schick drivers coming to an end, the path forward is integration with Sidexis 4.4 or IOSS (Intraoral Sensor Software) compatible partners. Please review the discontinuation letter and the current list of partners utilizing DSIO Integration.
9/3/2024:
This is a required update for the Schick USB 3.0 Interface for users of 3rd party Imaging software that do not use Sidexis 4.4 with the IOSS v3.2 software.
Supported: Schick 33 and Schick AE with the USB 3.0 Interface.
6/27/2024:
Support for Schick CDR DICOM software ended on October 1st, 2021.
Existing support for related drivers and products will end December 31st, 2024.
In continued efforts to offer an optimal customer experience with all Dentsply Sirona product and services, we recommend using Sidexis 4 v4.4.
Please visit the Imaging Site Survey for Sidexis 4 System Requirements and Compatibility.
